Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Delivery times vary depending on the product, supplier, destination, and shipping method selected.

Estimated delivery times and any applicable shipping costs are shown at checkout when available.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, customs, holidays, or other circumstances outside our control.

Shipping Cost

We offer free standard shipping on all orders. No additional standard shipping charges will be added at checkout.

Tracking Your Order

Once your order has shipped, you may receive a tracking number by email. Please allow some time for tracking information to become available after shipment.

Delays

Delivery times are estimates and are not guaranteed. The PetTrail is not responsible for delays caused by shipping carriers, customs, weather, holidays, or other circumstances outside our control.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. The PetTrail is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

Lost or Damaged Packages

If your order appears to be lost, damaged, or has not arrived within the estimated delivery period, please contact us at kemorefrancis79@gmail.com so we can assist you.

For damaged packages, please keep the packaging and any relevant photos or documentation, as they may be needed to help resolve the issue.

Contact Us

For shipping questions or assistance with a delivery, please contact:

Email: kemorefrancis79@gmail.com

The PetTrail